LINA · MESSENGER
Messenger automation with Lina
Automate Messenger with Lina: centralize sales and support, qualify every request, then hand it to the right team with context and priority.
What Lina automates
- Centralized Facebook Page messages
- Clear separation of sales and support requests
- Contextual handoff to the right team
Shopify and WooCommerce
With an authorized connection, Lina can check Shopify or WooCommerce for price, inventory and variants before preparing the reply on Messenger.
How the workflow operates
- Classify the Page message topic and priority
- Collect the required information once
- Hand sales, support or appointments over with useful history
Requirements and control
Page access, available permissions, approved sources and validation levels govern every flow.
Frequently asked questions
What can Lina automate on Messenger?
The exact scope depends on the Page access and permissions available to your organization. We verify the real capabilities before configuration.
Can our team approve replies before they are used?
Yes. Draft-only and approval-required modes can be applied by topic, confidence, audience and risk.
Does Lina preserve the conversation context?
Yes, when the platform and your authorized sources provide it. The context remains linked to the request and next action.
Can qualified requests sync with our CRM?
Yes, when the CRM provides the required access and the target fields and rules have been approved.
Can this channel join the rest of the Lina inbox?
Yes. Available interactions can join WhatsApp, Instagram, Messenger, TikTok and your business tools in one workflow.
Can we start with a small scope?
Yes. One FAQ, campaign or qualification flow can be tested before a wider rollout.