LINA · JOURNAL

Lina Journal

Methods, analysis and operational field notes for better multichannel conversations.

Social automation · 8 min read

Automate Instagram comments without losing your brand voice

A practical method for turning a public comment into a useful private conversation while keeping people in control.

Operations · 7 min read

The operating rules that prevent duplicate work, late replies and conversations with no clear owner.

AI governance · 9 min read

A decision framework for automating repetitive requests without letting the agent act beyond its mandate.

Performance · 7 min read

From response time to assisted revenue: the metrics that connect conversations to operational outcomes.