Centralize
Available conversations join one queue with their channel, source and history.
LINA · BRAIN AGENT
Your channels. One Lina.
Instagram, WhatsApp, TikTok and Messenger. Lina understands every message and prepares the right reply.
What Lina does in practice
Understand
Lina identifies intent, priority and missing information before preparing the next step.
Reply
Answers use your information, voice and rules approved with your team.
Act
Each exchange can become qualification, an appointment, a ticket, a CRM update or a human handoff.
From conversation to business action
- Answer frequent questions from an approved knowledge base.
- Qualify an incoming lead before sales follow-up.
- Prepare an appointment by collecting the need and availability.
- Create a support ticket with its topic, priority and context.
- Hand a sensitive request to a person without restarting the conversation.
Automation by channel
CONVERSATION + COMMERCE
A question comes in. Lina checks before replying.
When an authorized connection is configured, Lina can directly consult product data from your Shopify or WooCommerce store to confirm the current price, inventory and available variants before preparing a reply on WhatsApp, Instagram, Messenger or TikTok.
PRODUCT JOURNEY / 01—04
Original channel: WhatsApp · Instagram · Messenger · TikTok
Is this model available in black, size M?
Lina checks the source — Authorized connection
Catalog source: Shopify · WooCommerce
- Price: Checked
- Inventory: Checked
- Variants: Confirmed
- Product data lookup through an authorized connection
- Price, inventory and variant checks before the reply
Reply prepared: Yes, it is available in black, size M.
In this scenario, the customer gets reliable information on the original channel without the team manually checking the catalog.
Lookup depends on the APIs, access and rules configured for your store. Shopify and WooCommerce are third-party trademarks. Their presence does not imply a partnership.Supervised automation
Lina uses available official connections and permissions. Your team defines autonomy, approved sources, topics that require review and human-handoff rules.
Frequently asked questions
Can Lina get my social accounts blocked?
Lina uses each platform’s official connections and permissions. Sending rules, volumes and approvals are configured for your accounts to support compliant usage.
What does Lina do every day?
Lina brings incoming messages together, understands intent, prepares or sends a reply, and turns every exchange into a useful action: qualification, appointment, support ticket or CRM update.
Will the replies sound robotic?
No. Lina is configured with your tone, information and business rules. Sensitive, ambiguous or priority requests can be handed to a person with the full conversation context.
Do I need to know how to code to configure automations?
No technical skills are required to get started. Flows, replies and escalation conditions are prepared with your team and remain manageable from a clear interface.
Which channels can I connect to Lina?
Instagram, WhatsApp, Facebook, Messenger, TikTok, email, web chat and forms can join the same queue, depending on the access available to your organization.